Returns, Refunds & Claims
Looking to return an item? No sweat! Find out how to return your unwanted item here.
Customers can return their order for free within 30 days of receipt. Your order must be returned in its original condition. Please note this does not apply to items that arrive damaged.
You may contact our team to discuss your claim.
Possible reasons for returning an item include:
Arrived damaged, broken
Wrong item, colour or variation
Item doesn’t fit
Unsatisfied with product/ service
Change of mind
If any of these apply to you then return your item to us, free of charge within the 30 day period.
How To Return Your Order
Go to our Returns Portal. You’ll need your Order Number and Postcode to process your return request.
Proceed with the returns process and choose one of our options for collection or drop off.
Place your return order in its original packaging. We’ll do the rest!
Once we receive your package, we’ll either replace it or send you a refund, upon your request.
Depending on your bank, the money will reach your account within 5 working days.
Returns FAQs
Yes, if you are within the 30 day period, you can return your item for free.
You have 30 days to return your item from the date of receiving it.
Once we receive your returned item, a refund will be processed within 2 business days. Depending on your bank, it can take up to 5 days for the money to reach your account.
In this event, you can still return your item but you would need to cover the cost of postage yourself.
Yes! You have several options for returning your item that include collection from your home, work or nearest Pick Up Point. Your chosen courier will then come and collect it from the specified location. Go to our Returns Portal to view your options.
Need further assistance? Contact us today!
Call Us
0800 000 000
help@renzawear.co.uk
(+44) 070 000 000 0